FAQs about NHD

Please see below answers to a number of frequently asked questions about, National Home Doctor.

How much will I pay for a home visit?

Provincial Health Insurance covers the cost of a house call, so the doctors visit won't cost you anything. If the patient does not have a valid Provincial Health Insurance card, (e.g. OHIP), you can still book a doctor home visit and pay by cash to the doctor at the time of the visit. 

Overseas visitors health cover from Allianz, Ardent Assistance, AZGA Services Canada (Air Canada), Destination Care, Falck Global Assistance, InterAssist, International SOS, MedGlobal Assist, Mega Assistance, Quantico Assistance Services, Remed Assistance, SunMed, Sunlife International Student Plan, will not be charged a fee for the doctor home visit. For other overseas visitors, we can provide a receipt for the doctor home visit, which you can lodge with your insurer for a refund.

How long will it take for a doctor to visit?

On average, we see most of our patients between two to three hours from the doctors shift start time, however this can vary depending on the season and other factors (e.g. weather, public events (i.e. marathons, parades) road conditions etc).

What if it is an emergency and I can't wait?

Our service treats patients who need medical care for non-life threatening conditions. It is not for emergencies. If it is an emergency, call 911 immediately.

What should I do if the patient's condition changes?

It is important to monitor a patient's symptoms - even after a doctor home visit has been booked. If a patient's condition worsens, you should call us on 416 631 3000 as we may advise the patient to go to hospital or call 911 for an ambulance.

How do I find out if NHD is available in my area?

Simply use our suburb locator (located on the homepage of our website and at the top right hand corner of each website page). Simply enter your postal code and we can confirm if we service that area.

When can I request a doctor home visit?

Monday - Friday: From 8am to midnight 
Saturdays, Sundays and public holidays: From 8am to midnight 

Our doctors are on the road: 
Monday - Friday: From 4pm to 3am 
Saturdays, Sundays and public holidays: From 10am to 3am


How do I request a doctor home visit?

  • Use our suburb locator to determine whether the service is available in your area.
  • Call National Home Doctor on 416 631 3000 7 days a week, 365 days a year to request one of our doctors to visit you or a family member at home.
  • Soon you will be able to Download the App from the Apple Store or Google Play, register your details and make a booking for one of our doctors to  visit you at home.

What information do I need when I request a doctor home visit? 

Please have the following information ready when you speak with an operator:

  • the patient’s full name and date of birth
  • the patient’s OHIP card or equivalent Provincial health card
  • the patient’s street address
  • the patient's email address
  • a description of the patient's illness
  • the name of the patient's regular doctor or Medical Centre they attend.

Can NHD provide comprehensive medical care for my family at home?

Our service does not replace your daytime family doctor. Our home visiting Doctors provide appropriate medical care when needed after hours when your daytime doctor is not available. Our Doctors are also equipped to treat a range of common ailments. 


Can NHD Physicians see newborns and babies? 

NHD Physicians can provide services to babies that are 1 month or older, if the baby is less than one month old our doctors are unable to provide services, as they don't carry the equipment needed to assess the child appropriately. When you are requesting a visit, our agents will ask questions about the patient’s condition and what symptoms they have, the appropriateness of having a doctor attend will always be based on the patient's symptoms.


Are NHD Doctors fully qualified?

All National Home Doctors are registered with the and College of Physicians and Surgeons Ontario (CPSO), as required by the Canadian Medical Association and carry full medical indemnity insurance.

Does my family doctor have to subscribe to NHD in order to access this service?

National Home Doctor is available to anyone (in our coverage area), regardless if their family doctor subscribes to our service.

Is my personal health information safe?

National Home Doctor is committed to ensuring that the privacy of our patients' personal information is respected and maintained at all times. We are bound by the Personal Information Protection and Electronic Documents Act (PIPEDAand any relevant Health Privacy Principles under Provincial legislation. To read our Privacy Policy in full, please click here.

How can I give feedback?

National Home Doctor welcomes feedback as it helps us to continually improve our service delivery to our patients.

There are various ways to send your feedback to us:

Via email: feedback@homedoctor.ca

Via mail: 
Feedback  Department
National Home Doctor 
505 Consumers Rd, 901
Willowdale ON M2J4V8