Caring for Canadians
NHD provides after hours medical care to patients around Canada. Many of those patients are babies or young children. Others are senior citizens or senior care residents. In the evenings or on the weekends, our Doctors are on the road, bringing medical care to patients suffering illness and injury.
More than half the calls we receive are made not by the patients themselves, but by carers. They may be the worried parents of sick children, the husband or wife of a sick partner, the carer of an ageing relative, or the nurses or clinical managers in an senior care facility.
It is always very worrying when a loved one falls ill in the after hours, and our Doctors are very aware of this. Along with their specialized clinical skills, our Doctors are well trained at the time-honored skill of the “bedside manner” - lending a sympathetic ear, and calming anxieties the patient or caregiver may have.
Our Doctors are also very aware of the special needs of patients, from treating infants and small children, whose symptoms often get worse at night, to treating patients with a disability, to relieving the distress of an asthma flare up, or helping families with ageing relatives.
Time after time our patients write to us and tell us how wonderful our Doctors are. We know! Because our Doctors are able to give the expert care, kindness and reassurance that you would expect from your family doctor, but in your home environment, in the evening, late at night, or on the weekend, when Family Practices are closed.
Our Doctors treat common, acute conditions such as respiratory infections, migraines, gastro, ear infections, fevers, urinary tract infections, and injuries from falls: conditions that, while not life-threatening, require urgent medical attention. To read more about the main reasons our patients call us, click here.
All visits are covered by your Provincial Health Insurance (e.g. OHIP)
All Doctor home visits are covered by Provincial Health Insurance programs, for patients with a valid Health card.
Not for emergencies
NHD is a service providing medical care to patients in the after hours. It is not a service for medical emergencies. If symptoms are critical or life-threatening, you should call triple 911 or go straight to hospital. Nor does NHD treat requests for routine medical care. All routine medical treatment, such as prescription repeats, immunizations, referrals, check ups or chronic disease management, should be handled by your family doctor.
Continuity of care with your family doctor
After the home visit, NHD advises that you take our Doctor’s medical report to your family doctor, so they are kept in the loop. You can also request we send it to your doctor for you. This is important to maintain continuity of care, because your family doctor knows your medical history, and is the best person to manage the ongoing health of you and your family. To read more about the importance of having your own family doctor, click here.
Feedback from our patients
Feedback from our patients is important to us. From time to time we send out a short survey asking patients about their experience with NHD. By doing this, we can continually improve our service to ensure our patients get the very best medical care.